You had to cancel your trip prior to departure.
Payment Information – a copy of your trip itinerary and copies of all invoices, credit card statements and canceled checks evidencing your payment for the trip.
Refund Information – original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your trip (retain originals for your records); and a copy of the travel supplier’s literature that details the cancellation terms and conditions (i.e. penalties accessed when a trip is canceled). All refundable airline tickets should be sent to the issuing party for the appropriate refund. Submitting refundable airline tickets to our office may delay your claim.
Cause of Your Trip Cancellation – any documentation substantiating the reason you canceled your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Authorization for Release of Information forms which are included with your claim form).